Return Policy

A return for the item may be initiated within number of days of delivery indicated for the purchased item on our shop page*

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CUSTOM ORDER MAY NOT BE RETURNED

​Return Shipping Fee

• A restocking fee of 25% of the item price applies.

• Buyer is responsible for return shipping charges and will not be reimbursed for the original shipping cost.

 

Additional Notes

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Our primary target is customer satisfaction: that’s why we give our customers the possibility to return the item within 1 day of delivery. Returns are subject to a 25% restocking fee and The refund for the value of the item will processed once it is shipped back and if returned in the exact same condition it was sent. All return shipping costs, including import duties and taxes, must be paid by the customer and processed through 1stdibs to ensure proper packing and insurance. Note: new, ready to order and customized items are not subject to any return or refund policy.

 

* Items must be returned in the condition received. To ensure proper insurance coverage, all return shipments must go through our (warehouse) place of shipment. Any international customs duties and taxes will not be refunded, and returns of customized or made to order items are at the seller's discretion. Return shipping costs are not subsidized and may be higher than the original shipping cost. To the extent that the EU Consumer Rights Directive (“CRD”) applies to you, you may have additional rights relating to returning items. To the extent the CRD applies (if you are a consumer based in the EU), you will be entitled to elect to use either the CRD or the seller's policy in respect of returning a particular item.

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