top of page


Claims with Alexanders Collection


In the unlikely event that you receive an item that doesn't meet your expectations, as stated in our Buyer Protection Policy, we promise to work with you and the seller to reach the best possible resolution. Please be sure to inspect the item immediately upon delivery, and contact us within 7 days if there are any issues.

How do you report an issue?

  • If you are asked to sign for the delivery, inspect the item first. In all cases, note any issues you find within the shipping provider's official paperwork. Keep all packaging and shipping documents. Contact us no later than 7 days after delivery and provide photos of any discrepancies, condition issues, or damages that weren't disclosed by the seller. We recommend taking both close-ups of the areas of concern, and photos of the item as a whole. Our specialists can then understand the full context of the issue and better evaluate if the item was properly described.

  • If you receive an item that appears to have been damaged in transit, make sure to note the specific areas of damage, and keep or take photos of the original packaging so we can file a claim with the carrier. Let us know there's an issue as soon as you receive the item, and depending on the extent of the damage, we'll either work with you to have the item repaired and restored, or arrange for a return.

  • If you receive an item that is very different from the seller's listing description, follow the same process and contact us within 7 days of delivery.

  • If the seller shipped the wrong item, contact us immediately. We'll work to arrange for the correct item to be shipped.

Never received your purchase?

  • If you believe your item was lost in transit, contact us and we'll do what we can to reach a solution.


In any case, please do not panic ever. You have a consierge type service and we will trace the problem immidiately to assist you. Just drop us a message. Click email button and send us:

* Your order number

* Model number as per your invoice

* Explanation of damage or claim

* photo of the damages

We respond immidiately!

bottom of page